TERMS & CONDITIONS
CUSTOMER CARE
Welcome to Memorial Minders, your trusted grave site and memorial maintenance business. We are dedicated to providing high-quality services to honor and celebrate your loved ones. Our commitment is to ensure the timeless beauty of your memorials.
Feel free to reach out to us for any queries or assistance. Your satisfaction is our priority, and we are here to address all your concerns with care and professionalism.
We understand the importance of trust and transparency. That's why we strive to uphold the highest standards in customer care, offering you peace of mind with every purchase.
These Terms and Conditions govern your use of our website and services, including our online ecommerce store and maintenance service offerings. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.
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Definitions
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"Company," "we," "us," and "our" refer to Caring to Remember LLC and Memorial Minders (TM).
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"You" and "your" refer to the user or customer accessing or using our services.
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"Services" refers to all products and services provided by Memorial Minders, including our ecommerce store and maintenance services.
2. Acceptance of Terms
By accessing our website or using our services, you accept these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our website or services.
3. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of the modified terms.
4. Online Store
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4.1. Product Descriptions
We strive to ensure that product descriptions on our website are accurate. However, we do not warrant that the descriptions, colors, or other content are error-free, complete, or current.
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4.2. Pricing
All prices are listed in USD unless otherwise noted. We reserve the right to change prices at any time without notice. Prices do not include applicable taxes or shipping costs, which will be added to your total at checkout.
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4.3. Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including errors in product or pricing information.
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4.4. Payment
We accept major credit cards and other payment methods as specified on our website. Payment must be received in full before products are shipped or services are rendered.
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4.5. Shipping
We aim to process and ship orders promptly. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or other factors beyond our control.
5. Maintenance Services
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5.1. Service Description
We offer various maintenance services for gravesites, including cleaning, floral arrangements, personal visits, and decorations. Specific service details are outlined on our website.
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5.2. Scheduling
Services must be scheduled in advance through our website or customer service. Availability is subject to change, and we reserve the right to reschedule or cancel services due to unforeseen circumstances.
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5.3. Payment
Maintenance services require payment in advance. Recurring services may be subject to subscription plans with automatic billing. You may cancel recurring services according to the terms specified in your subscription plan.
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5.4. Cancellation and Refunds
Cancellations must be made at least 48 hours before the scheduled service to receive a refund. Refunds for products and services are subject to our refund policy outlined on our website.
6. User Conduct
You agree to use our website and services only for lawful purposes. You must not:
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Violate any applicable laws or regulations.
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Infringe on the rights of others.
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Disrupt or interfere with our website or services.
7. Intellectual Property
All content on our website, including text, images, logos, and software, is the property of Memorial Minders or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Memorial Minders shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. Our total liability to you for any claim arising from the use of our website or services shall not exceed the amount paid by you for the relevant product or service.
9. Indemnification
You agree to indemnify and hold harmless Memorial Minders, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our website or services or your violation of these Terms and Conditions.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the state in which Memorial Minders is headquartered, without regard to its conflict of law principles.
11. Dispute Resolution
Any disputes arising from these Terms and Conditions or your use of our website or services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Caring to Remember LLC
PO Box 636
Leesburg, VA 20178
844-822-7343
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments